Effective Date: 05/28/2025

At Fluence Social, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our social media and influencer management platform (the “Platform”).
By using Fluence Social, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
A. Personal Information
When you sign up or use our platform, we may collect:
Name
Email address
Company name
Billing information
Social media profile links
Contact information for team members and influencers
B. Usage Data
We collect data about how you interact with our platform:
Log files (IP address, browser type, pages visited)
Device information
Clickstream data
C. Third-Party Platform Data
When you connect your social media accounts or influencer profiles, we may access:
Profile information
Follower/fan counts
Engagement metrics
Media content (posts, captions, timestamps)
2. How We Use Your Information
We use your information to:
Provide and improve the functionality of Fluence Social
Manage your account and team access
Connect and manage influencer relationships
Track campaign performance
Send you platform updates and service notifications
Comply with legal obligations and enforce our Terms of Service
3. Sharing Your Information
We do not sell your personal information. We may share it only with:
Service Providers: Cloud hosting, analytics, payment processors, email services
Social Media Platforms: Based on integrations you authorize
Legal Authorities: When required by law or to protect our legal rights
Business Transfers: In the event of a merger, sale, or acquisition
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Remember your login details
Understand user behavior and preferences
Improve site performance and security
You can manage your cookie preferences through your browser settings.
5. Data Retention
We retain your data as long as necessary to provide our services, comply with legal obligations, and resolve disputes. You may request deletion of your data by contacting us at [Insert Contact Email].
6. Your Privacy Rights
Depending on your location, you may have rights under laws such as GDPR or CCPA, including:
Accessing your personal data
Requesting correction or deletion
Objecting to processing
Data portability
To exercise your rights, please email us at [Insert Contact Email].
7. Security Measures
We take data security seriously and implement industry-standard measures, including:
SSL encryption
Role-based access controls
Regular security audits
However, no method of transmission over the Internet is 100% secure.
8. Children’s Privacy
Fluence Social is not intended for users under 13 (or the age of digital consent in your country). We do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or platform notification.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Fluence Social
Email: info@fluencesocial.com
Website: https://www.fluencesocial.com